It's easier/cheaper to keep customers you have than acquire new ones.
An unhappy (ex-) customer will tell 10 people about their experience. A happy custoner will maybe tell one.
I wish gym owners would learn this.
If you're sensing a rant, you're right.
I've been listening to a few fellow...
Long time lurker...
Two girls in the sport over the years, D1 "retired" from club after (old) L6, D2 (2 yrs younger) now a L10.
So we've been in this sport now for over 10 years (D1 started in pre-school, D2 the next year)...so don't be surprised to see a rant or two from our experiences over...