scanlri
Proud Parent
I am hoping some of the members here have been around the block with leotard issues and may have some advice.
Background: My dd's optional team got new competitive leotards this year. At the first meet the HC was alerted to the fact that the leotards were cut too high (judges actually measured) and a deduction was taken. This turns out to be a production/quality control issue. Half of the teams leotards are either cut too high and/or the legs are not cut the same at all (one is too high... the other not).
Sooo... fast forward.... The gym contacted GK to get the issue addressed ASAP. We were instructed to send in all of the defective leotards with measurements and pictures. Check..... not 1 of the 30 girls measured larger than the GK stated measurements for leo sizing and the pictures told the story (think elite leo cut with even more exposure for some). After a few weeks, we received the SAME leotards back from GK with a video explaining that there was not an issue with the leotards and a demonstration on how to stretch the leotards. No explanation as to why half of the leotards were cut different (correctly).
We all paid $280 for the leotards and are VERY disappointed in GK quality and customer service. Does anyone have any experience in dealing with leotard issues and getting a resolution? Any help/advice is GREATLY appreciated!
Background: My dd's optional team got new competitive leotards this year. At the first meet the HC was alerted to the fact that the leotards were cut too high (judges actually measured) and a deduction was taken. This turns out to be a production/quality control issue. Half of the teams leotards are either cut too high and/or the legs are not cut the same at all (one is too high... the other not).
Sooo... fast forward.... The gym contacted GK to get the issue addressed ASAP. We were instructed to send in all of the defective leotards with measurements and pictures. Check..... not 1 of the 30 girls measured larger than the GK stated measurements for leo sizing and the pictures told the story (think elite leo cut with even more exposure for some). After a few weeks, we received the SAME leotards back from GK with a video explaining that there was not an issue with the leotards and a demonstration on how to stretch the leotards. No explanation as to why half of the leotards were cut different (correctly).
We all paid $280 for the leotards and are VERY disappointed in GK quality and customer service. Does anyone have any experience in dealing with leotard issues and getting a resolution? Any help/advice is GREATLY appreciated!