Thanks, they have formal procedure for collecting children, they all line up and are passed over to parents individually. They have to be cautious I agree, but we have greater responsibility for our children.Gyms have huge liability issues which is only compounded in your case by being in a public leisure centre. My daughter's gym is all about allowing parents watch their children; however, videotaping is prohibited to protect the privacy of the children. At the summer camp, pick up procedures of kids are extremely stringent, requiring presentation of identification. I'm a frequent figure at the gym but I still need to show my driver's license when I fetch my daughter from camp. When it comes to children, erring on the side of caution is the only way to go.